Warranty

ONE YEAR LIMITED WARRANTY

WARRANTY COVERAGE

Garfield’s warranty obligations for this product are limited to the terms set forth below:

This warranty extends to you only if you are the first end-user purchaser. Garfield Intl. Co., Inc. warrants this product against defects in material or workmanship for a period of one (1) year from the date of original purchase and is valid in the United States of America, not including shipping.

If a defect arises and a valid claim is received by Garfield within the Warranty Period, at its option, Garfield will (A) repair the product at no charge, using new or refurbished replacement parts, (B) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

EXCLUSIONS & LIMITATIONS

This warranty does not apply to:

(A) regular cleanings; (B) glass jars, attachments, bulbs, and fuses; (C) damage caused by accident, abuse, misuse, misapplication, or non-Garfield products; (D) damage caused by service performed by anyone other than authorized Garfield technicians; (E) a product or a part that has been modified without the written permission of Garfield; (F)any product where the serial number has been removed or defaced

OBTAINING WARRANTY SERVICE

Before seeking warranty service, please review the instructions manual.

This warranty does not include shipping costs. In order to obtain warranty service, the product must be delivered to and picked up from the manufacturer at the user’s expense. Before you deliver your product for warranty service it is your responsibility to (A) provide a serial number and obtain a return authorization number, and (B) securely pack the items/units. Items damaged during shipping for repair will not be covered by this warranty.

  1. Read Instructions - All the safety and operating instructions should be read before the unit is operated.
  2. Retain Instructions - The safety and operating instructions should be retained for future reference.
  3. Heed Warnings - All warnings on the unit and in the operating instructions should be adhered to.
  4. Follow Instructions - All operating and use instructions should be followed.
  5. Cleaning - Unplug the unit from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
  6. Attachments - Do not use attachments not recommended by the product manufacturer as they may cause hazards.
  7. Ensure that the employees receive proper training before allowing them to operate equipment.
  8. Routine Safety Inspections - Require users to inspect equipment and test critical safety features before each day of use. If equipment is in need of repair, please send the unit in for inspection and repair. Prior to sending the unit in, please call in for a RA (Return Authorization) number.
  9. Accessories - Do not place this unit on an unstable stand, tripod, bracket, or mount. The unit may fall, causing serious injury to a person and serious damage to the unit. Use only with a stand, tripod, bracket, or mount recommended by the manufacturer or sold with the product. Any mounting of the unit should follow the manufacturer's instructions and should use a mounting accessory recommended by the manufacturer. An appliance and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the appliance and cart combination to overturn.
  10. Ventilation - Openings are provided for ventilation, to ensure reliable operation of the unit, and to protect it from overheating. These openings must not be blocked or covered. This unit should not be placed in a built-in installation unless proper ventilation is provided or the manufacturer's instructions have been adhered to.
  11. Power Sources - This unit should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply you plan to use, consult your appliance dealer or local power company. For units intended to operate from battery power or other sources, refer to the operating instructions.
  12. Grounding or Polarization - This unit may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug. Alternately, this unit may be equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
  13. Power Cord Protection - Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience overhead power lines or other electric light or power circuits or where it can fall into such power lines or circuits.
  14. Overloading - Do not overload outlets and extension cords as this can result in a risk of fire or electric shock.
  15. Object and Liquid Entry - Never push objects of any kind into this unit through openings, as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Never spill liquid of any kind on the unit.
  16. Servicing - Do not attempt to service this unit yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.
  17. Damage Requiring Service - Unplug the unit from the outlet and refer servicing to qualified service personnel under the following conditions: When the power supply cord or plug is damaged. If liquid has been spilled or objects have fallen into the unit. If the unit has been exposed to rain or water. If the unit does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the unit to its normal operation. If the unit has been dropped or the cabinet has been damaged. When the unit exhibits a distinct change in performance--this indicates a need for service.
  18. Replacement Parts - When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock, or other hazards.
  19. Safety Check - Upon completion of any service or repairs to this unit, ask the service technician to perform safety checks to determine that the unit is safe to operate.
  20. Lightning - For added protection of this unit during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the cable system. This will prevent damage to the unit due to lightning and power line surges.